Oregon Technology Solutions

IT Helpdesk Technician

We are looking for a competent helpdesk technician to provide fast and reliable technical assistance on computer systems. You will answer queries on basic technical issues and resolve them or escalate to the next level of support.

An excellent helpdesk technician must have good technical knowledge and be able to communicate effectively to understand the problem and explain its solution. They must also be client-oriented and patient to deal with difficult clients.

While the majority of the work is performed using remote tools during normal business hours, occasions may arise where local travel is needed or work outside of normal business hours is required.

The goal is to create value for clients that help preserve OTS’s reputation and business.

Responsibilities

  • Serve as the first point of contact for clients seeking technical assistance
  • Perform remote/onsite troubleshooting using diagnostic techniques
  • Determine the best solution based on the issue and details provided by client
  • Direct unresolved issues to the next level of support personnel
  • Provide accurate information on IT products or services
  • Record events and problems and their resolution
  • Follow-up and update client status and information
  • Pass on any feedback or suggestions by clients to the appropriate internal team
  • Identify and suggest possible improvements on procedures

Requirements

  • Proven experience as a helpdesk technician or other client support role
  • Good understanding of computer systems, mobile devices and other tech products
  • Ability to diagnose and resolve basic technical issues
  • Proficiency in English
  • Reliable transportation
  • Reliable Internet access
  • Excellent communication skills
  • Client-oriented and cool-tempered

Please email your resume for consideration.